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Tom Antunes - Consulting

When was the last time you called an 800# and had a good experience? Customer Experience Management (CEM) is an evolved concept, going beyond the basics of Customer Relationship Management (CRM) ....

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Thomas C Antunes

2945 Tu●●●●●●●oods Ct

Cin●●●ati , OH, 45244

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Thomas C Antunes

2945 Tu●●●●●●●oods Ct

Cin●●●ati , OH, 45244

US

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th●●●●●●●●●●●●●●@gmail.com

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Thomas C Antunes

2945 Tu●●●●●●●oods Ct

Cin●●●ati , OH, 45244

US

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Tom Antunes - Consulting | tomantunes.com Reviews
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When was the last time you called an 800# and had a good experience? Customer Experience Management (CEM) is an evolved concept, going beyond the basics of Customer Relationship Management (CRM) ....
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Tom Antunes - Consulting | tomantunes.com Reviews

https://tomantunes.com

When was the last time you called an 800# and had a good experience? Customer Experience Management (CEM) is an evolved concept, going beyond the basics of Customer Relationship Management (CRM) ....

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Case Studies - Tom Antunes

http://www.tomantunes.com/case-studies.html

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Tom Antunes - My BLOG

http://www.tomantunes.com/my-blog.html

There have been some discussions recently on the LinkedIn Groups for B2B Marketing and related groups regarding the use of "BUYER PERSONA's". I've offered the following contributions to these discussions:. One approach is to start by looking at three dimensions to characterize the persona:. 1Dimension of Title/Role in the Buying Cycle. Are they the buyer, and influencer, a technology evaluator, or and end-user? 2 Dimension of Generation. 3 Dimension of adult learning style. Create a free website.

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Tom Antunes - Consulting

http://www.tomantunes.com/index.html

Technology Consultant and Educator. Differentiation is a function of the Customer Experience". When was the last time you called an 800# and. Had a good experience? Customer Experience Management (CEM). Is an evolved concept, going beyond the basics of Customer Relationship Management (CRM). While CRM often offers point technologies to assess a transaction, CEM is really an "Outside In" view of the customer's. Ultimate perception of dealing with the enterprise. Rather than a CRM snapshot of a transaction,.

4

Speaking Engagements - Tom Antunes

http://www.tomantunes.com/speaking-engagements.html

Key public speaking engagements by Tom. Convergys Webinar On Demand. Uncover the Key to Loyalty and Retention". June 2009. Speechtek East. Company Workshop. Understanding why people contact you - the key to effective relationship management". Panel Moderator. Featuring Cisco, Avaya, Convergys. August 2007. The United States Telecom Association’s Telecom 04. Ldquo;The OSS on Steroids The myths of IP”. Las Vegas. October 2004. The Yankee Group’s 2004 Billing and OSS Forum. Francisco. September 2004. For Op...

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- Tom Antunes

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