standards.esd-toolkit.eu

esd-toolkit.eu - Overview

Controlled lists for the public sector in Europe. Help and getting involved. Liability, Ownership, Protection. Controlled lists for the public sector in Europe. These pages show esd-toolkit's standard lists which define the semantics of public sector service delivery. All lists hosted here are given under the headings below. Where lists have been implemented, hyperlinks are given. Complete EU Service list list of services used in one or more service lists below. England and Wales Service List. Liability,...

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Controlled lists for the public sector in Europe. Help and getting involved. Liability, Ownership, Protection. Controlled lists for the public sector in Europe. These pages show esd-toolkit's standard lists which define the semantics of public sector service delivery. All lists hosted here are given under the headings below. Where lists have been implemented, hyperlinks are given. Complete EU Service list list of services used in one or more service lists below. England and Wales Service List. Liability,...

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esd-toolkit.eu - Overview | standards.esd-toolkit.eu Reviews

https://standards.esd-toolkit.eu

Controlled lists for the public sector in Europe. Help and getting involved. Liability, Ownership, Protection. Controlled lists for the public sector in Europe. These pages show esd-toolkit's standard lists which define the semantics of public sector service delivery. All lists hosted here are given under the headings below. Where lists have been implemented, hyperlinks are given. Complete EU Service list list of services used in one or more service lists below. England and Wales Service List. Liability,...

LINKS TO THIS WEBSITE

esd-toolkit.eu

esd-toolkit.eu - SmartCities guidance

http://esd-toolkit.eu/guidance/SmartCities.aspx

What is a service list. Begin here to find out what is meant by a service and a service list. Ten reasons to use a service list. Ten reasons why using a service list is useful. Customer profiling to target service delivery. This report describes techniques of customer profiling to help target the delivery of services in the public sector. Standards for classifying services and related information in the public sector. This report describes the role of standards in local government.

esd-toolkit.eu

esd-toolkit.eu - Citizen insight guidance

http://esd-toolkit.eu/guidance/CitizenInsight.aspx

How can Citizen Insight help? Within an organisation delivering public services locally. Esd-toolkit makes available to the public and voluntary sectors techniques that are long established in the private sector. By grouping households into broad types it helps you focus the right services in the right areas. Information is for broad geographical areas for most of the European Union and for more detailed areas within the North Sea Region. Pages show you which types of household predominate in each area.

esd-toolkit.eu

esd-toolkit.eu - Standards guidance

http://esd-toolkit.eu/guidance/Standards.aspx

Esd-toolkit provides a list of more than 1300 services delivered by local government in the EU. The full list of services combines mature lists developed separately in England, Norway and Wales with additional services identified by Smart Cities project partners in Belgium, the Netherlands, Sweden and Germany. The result is single list of services with subsets of services applicable to different countries in the North Sea Region. Within an organisation delivering public services locally. Ten reasons why ...

smartcities.info

Smart Cities

http://www.smartcities.info/whois

The North Sea Region Programme. Investing in the future by working together for a sustainable and competitive region. Smart Cities is supported by the European Regional Development Fund.

smartcities.info

Customer services | Smart Cities

http://www.smartcities.info/customer-services

Work package 3 Customer Services and Service Platform. Leaders City of Kristiansand and the City of Kortrijk). The municipalities and regions that are taking part in the Smart Cities project are rethinking how they deliver services to the public and which delivery channels they should use: face to face, internet, mobile, telephone, email etc. At the same time, they are working to reorganise their internal service delivery processes and back office functions. The Smart Cities partners have also been worki...

smartcities.info

Creating smarter cities: delivering smarter services | Smart Cities

http://www.smartcities.info/creating-smarter-cities-delivering-smarter-services

Creating smarter cities: delivering smarter services. On September 13-15 2011 the Smart Cities project. The need to systematically review business processes and systems was set out, as these are the foundations of successful e-service delivery. Understanding your citizens is key to delivering good and relevant services, and the event saw the public launch of the European Service List and the European Function Lists [ http:/ esd-toolkit.eu. This set of analytic tools showed attendees how they could use da...

smartcities.info

Karlstad | Smart Cities

http://www.smartcities.info/category/place/karlstad

DANS cluster kick-off conference Implementing the Digital Agenda in the North Sea Region. The aim of the DANS Cluster Kick-off conference is to bring the Digital Agenda for Europe to a more regional level and to show how activities and projects implemented in the frame of the Interreg North Sea Region Programme can contribute to it. Submitted by admin on November 23, 2011 - 09:43. Improving Business Processes and Delivering Better E-Services - A guide from Smart Cities. City of Karlstad releases My pages.

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esd-toolkit.eu - Overview

Controlled lists for the public sector in Europe. Help and getting involved. Liability, Ownership, Protection. Controlled lists for the public sector in Europe. These pages show esd-toolkit's standard lists which define the semantics of public sector service delivery. All lists hosted here are given under the headings below. Where lists have been implemented, hyperlinks are given. Complete EU Service list list of services used in one or more service lists below. England and Wales Service List. Liability,...

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