Mattersight Predictive Behavioral Routing can take your call center metrics and customer experience to a whole new level. Calculate your ROI today.
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Mattersight ROI Calculator: Improve Customer Service ROI | roi.mattersight.com Reviews
https://roi.mattersight.com
Mattersight Predictive Behavioral Routing can take your call center metrics and customer experience to a whole new level. Calculate your ROI today.
Behavioral Analytics Improves ROI on Every Call | Mattersight
http://www.mattersight.com/products
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Don't just record your calls. Transform them. Call centers get 250 million calls a day. Distilling each one of those calls to the basic elements – emotion, effort, and personality – tells you a unique story about your brand, your success, and what’s in store next. Identify key improvement opportunities for each employee for more targeted and effective coaching.
Whitepapers | Mattersight
http://www.mattersight.com/resources/category/whitepapers
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Customer Obesssion is an Employee Engagement Strategy, Too. Take This Job and Love It. How to Measure Emotion in Customer Experience. Answering the Call: 3 CX-Transforming, Loyalty-Generating Insights from 2015 Call to Loyalty. Trust Radius: Mattersight Behavioral Analytics Product Report. The Millennial Surprise: Craving Human Connections in the Digital World.
Call Center Performance Coaching Improves Connections | Mattersight
http://www.mattersight.com/products/performance-coaching
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. A positive customer experience starts with well-coached employees. Give them the tools to succeed. Your call center agents are often the only human connection a customer has to your brand. Mattersight. Makes every single one of those connections better. With Mattersight Performance Coaching, our customers have been able to:. Decrease customer attrition by 25%. Forrester...
Featured | Mattersight
http://www.mattersight.com/resources/category/featured
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Customer Obesssion is an Employee Engagement Strategy, Too. How to Network with (Every) Personality. Take This Job and Love It. How to Measure Emotion in Customer Experience. Answering the Call: 3 CX-Transforming, Loyalty-Generating Insights from 2015 Call to Loyalty. 8220;Treat Me Like A Human…”. Leading Telco Uncovers a Hidden Problem… And a New Opportunity.
Personality: Using The Process Communication Model (PCM) | Mattersight
http://www.mattersight.com/about-us/personality
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Most people think understanding personality is an art. Mattersight has turned it into a science. When viewed through the right lens, language reveals personality. PCM has widespread applicability. When it was developed at NASA in the 1960s and 1970s, it was primarily used to help with the selection and training of astronauts. In the 1990s, Bill Clinton leveraged...Matte...
Whitepaper: Total Economic Impact - Behavioral Routing | Mattersight
http://www.mattersight.com/resource/total-economic-impact-of-mattersight-predictive-behavioral-routing-report
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Forrester Report: The Total Economic Impact of Mattersight Predictive Behavioral Routing. Businesses live and die on the strength of their customer relationships. And for most businesses, those relationships are primarily managed in the call center. A 198% improvement in average talk time (ATT). A $650,000 reduction in hiring costs. Grab Your Free Copy. Chicago, IL 60606.
Behavioral Analytics Improves ROI on Every Call | Mattersight
http://www.mattersight.com/products/behavioral-analytics
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Don't just record your calls. Transform them. Call centers get 250 million calls a day. Distilling each one of those calls to the basic elements – emotion, effort, and personality – tells you a unique story about your brand, your success, and what’s in store next. Identify key improvement opportunities for each employee for more targeted and effective coaching.
All | Mattersight
http://www.mattersight.com/resources/category/all
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. Top Retail Bank Achieves Best-in-Class Compliance and CX. Customer Obesssion is an Employee Engagement Strategy, Too. How to Network with (Every) Personality. Take This Job and Love It. Customer Testimonial – BBVA. Customer Testimonial – Esurance. Customer Testimonial – UnitedHealth Group. Customer Testimonial – Wiley. How to Measure Emotion in Customer Experience.
About Mattersight: What We Do And Who We Are | Mattersight
http://www.mattersight.com/about-us
Immerse Yourself in the Art Science of Creating Passionate, Loyal Customers This October Save My Spot! Press Enter to Begin Your Search. See what really matters in your data, so you can impact what really matters in your business. Mattersight’s mission is simple. We help brands have better chemistry with their customers. Forrester Report: Behavioral Analytics Can Optimize Matching Contact Center Agents with Customers. 2015 Customer Experience Trends and Innovations. 200 W Madison Street, Suite 3100.
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Mattersight ROI Calculator: Improve Customer Service ROI
Personality has ROI all its own. Find out yours now! 1 Is your center inbound or outbound? 1 Is your center inbound or outbound? Whether your call center is primarily focused on inbound or outbound calls, your agents are connecting with customers every day. Those connections inform — and often. Mdash; your customers’ experience of your brand. 2 What metric do you want to improve? 2 What metric do you want to improve? Of them. Pick the metric that matters most to your business right now. HOW DO YOU COMPAR...
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