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Satisfying the Needs of the Newspaper Industry since 1988. CHATTERBOX™ processes the high-volume easy calls, allowing agents more time to deal with people who require more personalized attention. CHATTERBOX™ has been helping newspapers for over 25 years and with more than 450 systems installed, ISD has more newspaper customer service systems installed than all of our. Been delivered with our 2-Way Paging. CHATTERBOX™ Carrier Hotline. CHATTERBOX™ Outbound Notification. Innovative Systems Design Inc.

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ISD HOME | isd.ca Reviews

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Satisfying the Needs of the Newspaper Industry since 1988. CHATTERBOX™ processes the high-volume easy calls, allowing agents more time to deal with people who require more personalized attention. CHATTERBOX™ has been helping newspapers for over 25 years and with more than 450 systems installed, ISD has more newspaper customer service systems installed than all of our. Been delivered with our 2-Way Paging. CHATTERBOX™ Carrier Hotline. CHATTERBOX™ Outbound Notification. Innovative Systems Design Inc.

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1 about us

2 chatterbox™ ivr

3 competitors combined

4 many tasks

5 chatterbox™ paging

6 chatterbox™ webgateway

7 licensing

8 chatterbox

9 web gateway

10 outbound notification

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about us,chatterbox™ ivr,competitors combined,many tasks,chatterbox™ paging,chatterbox™ webgateway,licensing,chatterbox,web gateway,outbound notification,paging,carrier hotline,chatterbox cloud

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ISD HOME | isd.ca Reviews

https://isd.ca

Satisfying the Needs of the Newspaper Industry since 1988. CHATTERBOX™ processes the high-volume easy calls, allowing agents more time to deal with people who require more personalized attention. CHATTERBOX™ has been helping newspapers for over 25 years and with more than 450 systems installed, ISD has more newspaper customer service systems installed than all of our. Been delivered with our 2-Way Paging. CHATTERBOX™ Carrier Hotline. CHATTERBOX™ Outbound Notification. Innovative Systems Design Inc.

INTERNAL PAGES

isd.ca

1

CHATTERBOX

http://www.isd.ca/chatterbox.htm

Touch Tone - Voice Recognition or Both on the same call. Interactive Voice Response™ (IVR) or Voice Response Units (VRU) are integrated telephone/computer systems that permit subscribers or advertisers to make customer service requests without the need for live intervention. These systems answer the phones, relay information from the host computer, update the host computer, and follow the same protocols as a live agent. WHAT IS CHATTERBOX™ IVR USED FOR? SKILLS BASED CALL ROUTING.

2

OUTBOUND NOTIFICATION

http://www.isd.ca/outboundnotification.htm

CHATTERBOX™ OBN makes automated, outbound calls for applications such as New Start Verification, Re-Delivery Verification, and any other outbound notification or broadcast message you can think of. Benefit from CHATTERBOX™ OBN making a variety of automated outbound customer service calls for repetitive tasks while freeing up your customer service agents for the calls that truly require a human touch. Available modules include. Credit Card Expiry Notification. Classified AD Expiration Reminder.

3

ABOUT US

http://www.isd.ca/about.htm

Invented the first newspaper IVR system in 1988, and it's still running today. Since then, we have installed more than 80% of all existing circulation department IVR systems. Newspaper Customer Service automation is our core-business, and we believe we come to the table with industry knowledge that is second to none. We don't know everything, but we are certainly ready to listen and learn from the experts - our customers. Innovative Systems Design Inc.

4

CARRIER HOTLINE

http://www.isd.ca/carrierhotline.htm

The CARRIER HOTLINE system is a series of custom modules that fit together to form a very helpful toolkit for your carriers. Lets face it, carriers are hard to get and it costs a lot of money to train them. Carrier Hotline provides a method of communication between carrier, District Managers and the office. Innovative Systems Design Inc. 222 Brunswick Blvd. Montreal, Quebec, Canada, H9R 1A6 sales@isd.ca.

5

CIRCULATION-WEBGATEWAY

http://www.isd.ca/webgateway.htm

Innovative Systems Design Inc. 222 Brunswick Blvd. Montreal, Quebec, Canada, H9R 1A6 sales@isd.ca. Real-Time WEB Transactions: Save Time and Money While Extending your Customer Service Window. Chatterbox WebGateway™ automates vacations, complaints, account queries, and payments via the Internet. WebGateway™ is available as an option to your existing Chatterbox IVR, or as a standalone system. Implement WebGateway™ on a pay-per-use or capital purchase basis. WebGateway™ is directly interfaced to your...

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isdobn.com

Member Login

http://www.isdobn.com/Demoswitch.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. In order to use the demonstration system, you must be a registered user. The demonstartion system will allow you to make outbound calls to the phonenumber specified in your user profile. Choose from any of our newspaper outbound calling templates. Please enter your credentials below:.

isdobn.com

Renewal Verification Templates

http://www.isdobn.com/Flows-RenewVerify.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. Information on our OUTBOUND modules. Please contact obn@isd.com for further details and information. Will call subscribers whose subscriptions have expired to suggest they renew their subscription. Will Call Vacation Renewal.

isdobn.com

Newspaper Detail

http://www.isdobn.com/NewsDetail.aspx?id=10

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? CHATTERBOX OUTBOUND = SAVINGS. What Advantages Does Outbound Notification Bring You? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. E-OBN Refer a Friend. Thanks you for your continued business. In recognition of your loyalty we would like to offer you an entry into our Target Partner Program. Invites 10 new friends they will also get 10 entries.

isdobn.com

Newspaper Complaint Templates

http://www.isdobn.com/Flows-Complaints.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. Information on our OUTBOUND modules. Please contact obn@isd.com for further details and information. Callers who have reported an excessive number of complaints, will be asked a short survey to confirm that their problems have been resolved.

isdobn.com

Newspaper Detail

http://www.isdobn.com/NewsDetail.aspx?id=9

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? CHATTERBOX OUTBOUND = SAVINGS. What Advantages Does Outbound Notification Bring You? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. Thank you for calling Atlanta Journal-Constitution. We truly appreciate your business. Your transaction is listed below;. Transaction : Vacation hold. Stopped on : June 17th 2015. Restart on : August 15th 2015.

isdobn.com

New Start Verification Templates

http://www.isdobn.com/Flows-StartVerify.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. Information on our OUTBOUND modules. Please contact obn@isd.com for further details and information. Will call new subscribers to verify if their subscription has been properly started . Will call people with pending vacation restarts to verify that delivery of their paper has restarted on the proper day.

isdobn.com

Newspaper Templates

http://www.isdobn.com/Flows-Other.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. Information on our OUTBOUND modules. Please contact obn@isd.com for further details and information. CUSTOM OUTBOUND NOTIFICATION APPLICATON. OBN FOR CARRIERS AND FIELD PERSONNEL. Will call carriers to inform them that there will be route change instructions attached to the following day’s bundles.

isdobn.com

Credit Card Flow Templates

http://www.isdobn.com/Flows-CreditCard.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. Credit Card Flow Templates. Information on our OUTBOUND modules. Please contact obn@isd.com for further details and information.

isdobn.com

NewsPaper Outbound Products

http://www.isdobn.com/Products.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. ISD OUTBOUND NOTIFICATION FEATURES. OUTBOUND NOTIFICATION: All applications require the newspaper to generate a file containing a call-list from the host. This file is submitted to a location where CHATTERBOX OBN will access it. All modules have the following Options Available. Transfer to an Agent.

isdobn.com

Outbound Calling For the Newspaper Industry

http://www.isdobn.com/index.aspx

E-OBN Refer a Friend. You know how CHATTERBOX helps with your inbound calls but what about your website? INFO PLUS 1 RESPONSE. INFO PLUS 2 RESPONSES. Innovative Systems Design (514) 459-0200 sales@isd.ca. OUTBOUND CALLING FOR THE NEWSPAPER INDUSTRY. ISD is pleased to announce the availability of a new service, CHATTERBOX OBN (OutBound Notification). Is capable of distinguishing between an answering machine and a human. It can leave a message for a machine, or ask a question of a "live" recipient. Record ...

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Satisfying the Needs of the Newspaper Industry since 1988. CHATTERBOX™ processes the high-volume easy calls, allowing agents more time to deal with people who require more personalized attention. CHATTERBOX™ has been helping newspapers for over 25 years and with more than 450 systems installed, ISD has more newspaper customer service systems installed than all of our. Been delivered with our 2-Way Paging. CHATTERBOX™ Carrier Hotline. CHATTERBOX™ Outbound Notification. Innovative Systems Design Inc.

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