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124; Comments RSS. New Workflow for Voice Services. Posted on September 27, 2013. See new work flow for voice services. PDF for a flowchart. Filed under: ITS HelpDesk News. 124; Comments Off on New Workflow for Voice Services. Posted on December 3, 2012. Updated Thursday, September 19, 2013. Students or faculty/staff complain of slow wireless Internet speeds. They may not initially state this and instead simply ask for their wired Internet jack to be enabled. What wireless network are they connected to?

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124; Comments RSS. New Workflow for Voice Services. Posted on September 27, 2013. See new work flow for voice services. PDF for a flowchart. Filed under: ITS HelpDesk News. 124; Comments Off on New Workflow for Voice Services. Posted on December 3, 2012. Updated Thursday, September 19, 2013. Students or faculty/staff complain of slow wireless Internet speeds. They may not initially state this and instead simply ask for their wired Internet jack to be enabled. What wireless network are they connected to?

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2 call center

3 restech

4 switchboard

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6 entries

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ITS Helpdesk | helpdesk.blogs.plymouth.edu Reviews

https://helpdesk.blogs.plymouth.edu

124; Comments RSS. New Workflow for Voice Services. Posted on September 27, 2013. See new work flow for voice services. PDF for a flowchart. Filed under: ITS HelpDesk News. 124; Comments Off on New Workflow for Voice Services. Posted on December 3, 2012. Updated Thursday, September 19, 2013. Students or faculty/staff complain of slow wireless Internet speeds. They may not initially state this and instead simply ask for their wired Internet jack to be enabled. What wireless network are they connected to?

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helpdesk.blogs.plymouth.edu

1

Switchboard | ITS Helpdesk

http://helpdesk.blogs.plymouth.edu/switchboard

124; Comments RSS. The Lamson Learning Commons Help Desk is responsible for answering all calls that come through the University Switchboard. It is expected that the Help Desk will answer the the switchboard line between the hours of 8am and 9pm Monday-Thursday. 8am and 6pm on Friday. 8:30am and 5pm on Saturday and 11am to 9pm on Sunday. When you answer a call on the switchboard, you greet the caller with "Plymouth State University, how may I direct your call? Maintain and update Help Desk directories.

2

adobe | ITS Helpdesk

http://helpdesk.blogs.plymouth.edu/tag/adobe

124; Comments RSS. Fix for Adobe Acrobat Reader 8.1.2 Upgrade Problem. Posted on February 12, 2008. To fix Adobe Reader:. 1) Have the user go to owl addon in the Run command. 2) Click on GPOs. 3) Click on Acrobatv8. 4) Click on Adobe Reader 8 for PSU. 5) Once the installer has completed, have the user go to Start - Program Files to find and start Reader. 7) Have them check for the version number by going to Help - About Adobe Reader. Version should be 8.1.2. Filed under: ITS HelpDesk News. To complicate ...

3

Banner | ITS Helpdesk

http://helpdesk.blogs.plymouth.edu/tag/banner

124; Comments RSS. Intermittent Troubles for Banner Finance and HR users. Posted on October 24, 2007. If a user calls in and describes a problem that sounds similar to this description, ask if they have Google Toolbar. Installed. If they do, walk them through un-installing these programs. And this will likely resolve their problem. If they continue to have trouble, please ask them for the following information:. 1) What browser are they using? 2) If they are using IE 6 or 7, please note which version.

4

Classroom machines | ITS Helpdesk

http://helpdesk.blogs.plymouth.edu/tag/classroom-machines

124; Comments RSS. Slow Classroom Teacher Machines. Posted on September 24, 2007. There have been a number of calls lately regarding slow teacher machines in classrooms. This can be attributed to a combination of Vista and lack of available RAM. Below is a listing of rooms which require a memory upgrade in order to perform at a higher level. We are currently identifying quantities and costs but these systems will remain slow until the upgrades are able to be installed. PE Center Cart (room 120).

5

acrobat | ITS Helpdesk

http://helpdesk.blogs.plymouth.edu/tag/acrobat

124; Comments RSS. Fix for Adobe Acrobat Reader 8.1.2 Upgrade Problem. Posted on February 12, 2008. To fix Adobe Reader:. 1) Have the user go to owl addon in the Run command. 2) Click on GPOs. 3) Click on Acrobatv8. 4) Click on Adobe Reader 8 for PSU. 5) Once the installer has completed, have the user go to Start - Program Files to find and start Reader. 7) Have them check for the version number by going to Help - About Adobe Reader. Version should be 8.1.2. Filed under: ITS HelpDesk News. To complicate ...

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124; Comments RSS. New Workflow for Voice Services. Posted on September 27, 2013. See new work flow for voice services. PDF for a flowchart. Filed under: ITS HelpDesk News. 124; Comments Off on New Workflow for Voice Services. Posted on December 3, 2012. Updated Thursday, September 19, 2013. Students or faculty/staff complain of slow wireless Internet speeds. They may not initially state this and instead simply ask for their wired Internet jack to be enabled. What wireless network are they connected to?

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