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Every Experience Counts - The Word on Customer Experience

Every Experience Counts - The Word on Customer Experience. Saturday, January 5, 2013. Bruce Temkin really does a nice job with this list. He obviously put a lot of thought into it. It is insightful and thought provoking. Bruce Temkin's Trends to Monitor in 2013. I think 1-4 and 10 are the best. My thoughts on them. 2 Text analytics is a big opportunity. It is really a subset of "Unfiltered, unstructured customer contact" All components, not just text, introducea frontier for differentiation. 4 Anticipato...

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Every Experience Counts - The Word on Customer Experience | everyexperiencecounts.blogspot.com Reviews
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Every Experience Counts - The Word on Customer Experience. Saturday, January 5, 2013. Bruce Temkin really does a nice job with this list. He obviously put a lot of thought into it. It is insightful and thought provoking. Bruce Temkin's Trends to Monitor in 2013. I think 1-4 and 10 are the best. My thoughts on them. 2 Text analytics is a big opportunity. It is really a subset of Unfiltered, unstructured customer contact All components, not just text, introducea frontier for differentiation. 4 Anticipato...
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Every Experience Counts - The Word on Customer Experience | everyexperiencecounts.blogspot.com Reviews

https://everyexperiencecounts.blogspot.com

Every Experience Counts - The Word on Customer Experience. Saturday, January 5, 2013. Bruce Temkin really does a nice job with this list. He obviously put a lot of thought into it. It is insightful and thought provoking. Bruce Temkin's Trends to Monitor in 2013. I think 1-4 and 10 are the best. My thoughts on them. 2 Text analytics is a big opportunity. It is really a subset of "Unfiltered, unstructured customer contact" All components, not just text, introducea frontier for differentiation. 4 Anticipato...

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everyexperiencecounts.blogspot.com everyexperiencecounts.blogspot.com
1

Every Experience Counts - The Word on Customer Experience: A Personal Case Study - Airlines: USAirways vs AirTran

http://everyexperiencecounts.blogspot.com/2009/07/personal-case-study-airlines-usairways.html

Every Experience Counts - The Word on Customer Experience. Monday, July 13, 2009. A Personal Case Study - Airlines: USAirways vs AirTran. I recently have had a lot of business in the UK and Atlanta. We all have our airline stories, but this experience is a little more "special" if you will. I arrive at the gate of the earlier flight and tell them my story. Flight wasn't offered, I am flying first class (of which this leg didn't offer first class), the plane is only 3/4 full, can I please get on. I then d...

2

Every Experience Counts - The Word on Customer Experience: Unique Customers Want To Be Treated Uniquely

http://everyexperiencecounts.blogspot.com/2010/06/unique-customers-want-to-be-treated.html

Every Experience Counts - The Word on Customer Experience. Wednesday, June 2, 2010. Unique Customers Want To Be Treated Uniquely. When I look at the spectrum of my personal experiences, the experiences of my clients and customers, and the 000's of experiences I have evaluated in my consulting business, one thing transcends all industries more than anything else. Unique customers want to be treated uniquely. You better believe it. While my situation and compilation of events is unique, don't think for...

3

Every Experience Counts - The Word on Customer Experience: The Under the Radar Speech Analytics Evaluation Characteristic

http://everyexperiencecounts.blogspot.com/2010/11/under-radar-speech-analytics-evaluation.html

Every Experience Counts - The Word on Customer Experience. Friday, November 19, 2010. The Under the Radar Speech Analytics Evaluation Characteristic. I have discovered that there is a serious element that many companies are failing to use in their evaluation of Speech Analytics vendors, and understandably so, because it is so difficult to find.BUYER'S REMORSE. Total Cost of Ownership. How big is your hardware footprint? How high maintenance is it going to be in terms of employee effort? Who else did you ...

4

Every Experience Counts - The Word on Customer Experience: July - Personal Case Study Follow Up - USAirways vs. AirTran

http://everyexperiencecounts.blogspot.com/2009/08/july-personal-case-study-follow-up.html

Every Experience Counts - The Word on Customer Experience. Tuesday, August 25, 2009. July - Personal Case Study Follow Up - USAirways vs. AirTran. You may recall in July I posted on my experience with USAirways and with AirTran. Since then my experiences in both cases have been validated. USAirways did response to my complaint:. Dear Mr. Corrigan:. To check the status of a refund, contact our Refund Department via our website www.usairways.com/contact. Thank you for choosing US Airways. Same situation wi...

5

Every Experience Counts - The Word on Customer Experience: Why does Marketing ignore Operational Data more than Social Media Data?

http://everyexperiencecounts.blogspot.com/2012/12/why-does-marketing-ignore-operational.html

Every Experience Counts - The Word on Customer Experience. Saturday, December 8, 2012. Why does Marketing ignore Operational Data more than Social Media Data? In many of my engagements (and what led to me to start my business), I find the marketing departments are reluctant to engage operations for things they can learn and apply to their campaigns. However, marketing types have been fast to embrace social media data. Why is this? Then I read this today from Psychology today. This implies that when data ...

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Every Experience Counts - The Word on Customer Experience

Every Experience Counts - The Word on Customer Experience. Saturday, January 5, 2013. Bruce Temkin really does a nice job with this list. He obviously put a lot of thought into it. It is insightful and thought provoking. Bruce Temkin's Trends to Monitor in 2013. I think 1-4 and 10 are the best. My thoughts on them. 2 Text analytics is a big opportunity. It is really a subset of "Unfiltered, unstructured customer contact" All components, not just text, introducea frontier for differentiation. 4 Anticipato...

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